Skip to content

Legal

Terms of service

Last updated: June 2026

1. Agreement to terms

By accessing or using Lova Plus (the "Service"), operated by Lova ("we," "us," "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all visitors, registered users, and clients.

2. Acceptable use

You may use the Service only for lawful purposes and in accordance with these terms. You agree not to:

  • Use the Service to build or distribute illegal, defamatory, fraudulent, or harmful content.
  • Attempt to circumvent security controls, access others' accounts, or reverse-engineer the platform.
  • Use automated scraping, bots, or crawlers against the Service without our written consent.
  • Resell or sublicense the Service itself (building and selling websites for your own clients is permitted).
  • Infringe any third-party intellectual property rights in content you submit.

We reserve the right to suspend or terminate access for violations without prior notice.

3. Productized services and orders

Website build orders are governed by the scope published for the selected tier at the time of purchase. Scope is defined by:

  • The tier features listed on the pricing page at order time.
  • Any written project brief agreed between both parties before work begins.

Work outside the agreed scope may be requested as a change order, billed at the one-off edit rates published on the pricing page, or as a separate project.

4. Intellectual property and code ownership

Upon receipt of final payment for a build project:

  • You own 100% of the delivered code. The source code, design assets, and configuration created specifically for your project are transferred to you in full. You may host it anywhere, modify it, or hire any third party to maintain it.
  • Open-source and third-party components included in the build remain subject to their own licenses (typically MIT or Apache 2.0). We will disclose any such dependencies at handover.
  • Our tooling and processes (internal templates, AI prompts, deployment pipelines) are not transferred and remain our intellectual property.
  • You grant us a non-exclusive, royalty-free license to display your completed project in our showcase/portfolio unless you request otherwise in writing.

5. Payment and refunds

Build projects are invoiced at order time and due before work begins. Care plans are billed monthly and may be cancelled at the end of any billing period.

  • Refunds. If we have not yet started work, you may cancel for a full refund within 48 hours of payment. Once work has begun, refunds are not available for completed or substantially completed work; disputes must be raised before final delivery is accepted.
  • Revisions. Every build includes 2 free revision rounds within 60 days of delivery. Revision requests must relate to the original scope. Feedback is addressed within 5 business days.
  • Bug warranty. We will fix bugs in the originally delivered scope at no charge, indefinitely, as long as the codebase has not been substantially modified by a third party.

6. Warranties and disclaimer

We warrant that delivered websites will materially conform to the agreed scope at the time of delivery and for the duration of the bug warranty.

Except as expressly stated above, the service is provided “as is” without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant specific business outcomes (traffic, leads, revenue) from delivered websites. SEO and performance work is delivered to best-practice standards; search rankings are determined by third-party search engines outside our control.

7. Limitation of liability

To the maximum extent permitted by law, in no event will Lova be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, data loss, or business interruption — arising out of or relating to these terms or your use of the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to a specific project will not exceed the fees paid for that project in the 12 months preceding the claim.

8. Care plans

Care plans are month-to-month subscriptions. The SLA targets published on the care page are commitments we take seriously; however, force-majeure events (upstream hosting outages, DDoS attacks, natural disasters) may prevent us from meeting them without constituting a breach. In such cases we will communicate status promptly and credit affected months at our discretion.

Cancellation takes effect at the end of the current billing period. We will provide a 30-day data export window after cancellation so you can migrate hosting without data loss.

9. Governing law and disputes

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Any dispute not resolved by good-faith negotiation within 30 days will be submitted to binding arbitration under the American Arbitration Association's commercial rules, in Austin, Texas.

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction without this being deemed a waiver of the arbitration agreement.

10. Changes to these terms

We may update these terms as the service evolves. We will notify active account holders by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised terms.

11. Contact

Questions about these terms: hello@lova.dev